Privacy Policy

Please read this Privacy Policy carefully to discover how Volangua Ltd. will use your data and personal information - including collecting, processing and disclosing such data - any time you use or access Volangua.com (including its Payment Services).

1. HOW WE COLLECT YOUR DATA

Volangua Ltd. collects data and information that falls into the three main categories that follow:

1. Information you provide to Volangua voluntarily

When you use our website to book a service or services, we may request and also collect:

1. Identity information: first and last name, passport details, address, phone number, email address, etc.
2. Profile information: profile picture in addition to the above mentioned information.
3. Payment information: financial information, such as your bank account details, credit or debit card information in order to complete the payment and keep this data until the payment has been debited from your account.
4. Account information: several pieces of personal information, for instance, your first name, last name and email address.

This personal information also enables us to comply with our legal obligations.

In order to obtain a better user experience with Volangua.com, you may provide us with additional personal information such as gender, preferred language(s) and location(s). This information could be visible to other Volangua.com visitors as part of your public profile page. Additionally, we may collect information including but not limited to your responses to survey questions, your posts in community forums, and details you have given when filling in forms or updating or adding information to your Volangua.com Account.

1.1 Payment Services: Necessary Information

For compliance with applicable laws and in order to enable you to use Volangua.com Payment Services, the Payments Data Controller reserves the right to collect payment information, such as your bank account or credit card information. Additionally, you may be asked to provide further information such as identity verification.

2. Information acquired from the use of Volangua.com and Payment Services automatically

Volangua Ltd automatically collects data about the services you use and how you use them every time you use the Volangua.com site and the Payment Service; this includes the collection of personal information, geo-location, payment transaction information, usage and device information. This information is collected in order for us to comply with legal obligations; for the adequate performance of the contract between you and us; to detect and prevent all harmful activity (for instance, fraud); to investigate and/or perform risk assessments where necessary; and given our legitimate interest in developing and improving the performance of Volangua.com and our Payment Services.

2.1 Use of Cookies

Volangua.com uses cookies in order to provide a better user experience and ensure that website content is displayed in the accurate language. These cookies do not hold personal data.

3. Information Volangua Collects from Third Parties

We reserve the right to collect information about you (personal information included) from third parties and other sources (payment services included) and combine it with data obtained through Volangua.com. Volangua.com will be exempt of responsibility for how any third party that provides us with your personal data processes and/or discloses such data.

2. HOW WE TREAT YOUR INFORMATION

It is Volangua.com's aim to a) provide, improve and develop our platform and services and b) develop and maintain a trusted environment for users, both for the purpose of improving various aspects of Volangua.com and for the sufficient performance of our contract with you.

Additionally, we tailor and improve our marketing and promotion by sending you information about our offers and promotional activities, such as referral programs, surveys, etc. Please note that it is possible to request that Volangua Ltd. cease contacting you for marketing purposes at any time by a) unsubscribing as per the instructions detailed in our marketing communications, such as for example our emails or b) updating your Volangua.com Account notification settings accordingly. It is for these aforementioned reasons, and to comply with our legal obligations, that we use, store and process data and personal information.

3. DISCLOSURE AND SHARING OF INFORMATION

We will share your information, including personal information, as described at the time of your consent. For example, we reserve the right to share your information when you authorise a website to access your Volangua.com Account or a third-party application, or when you participate in promotional activities conducted by either Volangua.com, our partners or third parties.

You are able to publish information on our site, including personal information, that will be made visible to the general public. If your Listings of schools are displayed on a partner's site, information from your public profile page may also be displayed. Please note that we do not control the practices of third-party search engines, and it is possible they will use caches containing your outdated information.

Volangua.com uses a variety of third-party service providers (including but not limited to language schools, accommodation solutions, airport transfer solutions, insurance companies and activity providers) in relation to our Payment Services and will need to share your information (personal information included) in order to ensure the adequate performance of our contract with you. Please note that to perform tasks on our behalf, third-party service providers only have limited access to your information; therefore, these suppliers may need to contact you in order to obtain additional information about you or to facilitate your reservation. Third party service providers are also always contractually bound to protect and to use your information in accordance with this Privacy Policy, and strictly for the purposes for which it was disclosed by Volangua Ltd.

In order to drive traffic to our websites, generate leads, or promote and advertise our products and services, Volangua.com may, according to applicable laws, use and share certain limited personal information about you (including but not limited to your email address) with social media platforms (Facebook, Google, Twitter, Pinterest to mention a few). Our website may also use plugins of the above mentioned social media. By visiting a page on our website that uses one of these plugins, your browser will be automatically connected to Google, Pinterest, Facebook, etc.; the content transmitted via this plugin may be redirected from the respective provider to your browser, informing the provider that you have visited the page on our website. Please note that no social media platforms with which we may share your personal data are controlled or supervised by Volangua.com; thus any questions regarding how your social media platform service provider processes your personal data should be directed to the relevant provider. If you wish, you can at any time provide Volangua.com with a written request to cease processing your data for these direct marketing purposes by sending an email to us at hello@volangua.com or by disconnecting the corresponding service with the respective provider before visiting our website.

In addition to this, we may share your data in response to a court order or other legal request, and/or if we have any suspicion that an illegal activity is being conducted. In such instances, data is shared in order to protect and defend Volangua.com's (and our customer's) rights, property and/or safety as well as to uphold our Terms of Service and other agreements.

4. YOUR RIGHTS

As a general rule, Volangua Ltd retains your personal data only for as long as we deem it necessary for the performance of the contract between you and us and/or to comply with our legal obligations. In the event that you no longer wish us to use your information to provide Volangua.com to you, you have the right to request that we close your Volangua.com Account and erase all of your personal information as far as your request does not conflict with our legal obligations to comply with applicable laws, for instance keeping certain data for a specific amount of time.

Please note that any information you have shared publicly on Volangua.com, for example, reviews or forum comments or postings, may continue to be visible to visitors to Volangua.com, regardless of whether your Volangua.com Account is active or cancelled.

It is possible for you to access and update some of your information through your Account settings, and you can also ask us to correct incomplete or inaccurate personal information concerning you in your Volangua.com Account at any time. Please note that you hold sole responsibility for ensuring that your personal information is accurate and for keeping it up-to-date.

5. CHANGES MADE TO THIS PRIVACY POLICY

Volangua.com reserves the right to modify its Privacy Policy at any time in accordance with this provision. The revised Privacy Policy will be posted in full on the Volangua.com site should we make any changes. Notice of the modification will be provided to you by email before it becomes effective.

If you disagree with the revised Privacy Policy, you have the right to cancel your Account. Please note that your continued access to or use of Volangua.com will be subject to the revised Privacy Policy unless you cancel your Volangua.com Account before the date the revised Privacy Policy becomes effective.

6. PROTECTING YOUR DATA

Volangua.com is committed to safeguarding your information against unauthorised access; as such, we are continuously implementing and updating our, technical, administrative and physical security measures. The protection methods we use include but are not limited to firewalls, data encryption and information access controls.

You have the right to contact us if you suspect or are certain that your Volangua.com Account has been accessed by an unauthorised individual or individuals.